Q. How long have you been in business? A. I started my business when my daughter entered kindergarten, in 2002.
Q. Where is your business located? A. We are located in beautiful Long Beach, California. Foxglove Cottage is run from our home, along with my Etsy shops RetroLand and Just Linens.
Q. Can I pick up my order? A. If you are local to Long Beach, CA and would like to pick up your order simply enter "local" for the coupon code to waive shipping charges.
Q. What type of payments do you accept? A. All major credit cards are accepted through our secure Pay Pal checkout process. A Pay Pal account is not required. Personal checks are gladly accepted as well.
Q. What is your shipping policy? A. All items are shipped via Priority Mail, with shipping costs determined by the total weight of your package and distance. If shipping charges exceed the actual cost the difference will be refunded with your order. In stock orders placed Sunday-Friday will ship the following day; Saturday orders ship Monday. Handmade items generally are made to order and usually ship within one week.
Q. What is your return policy? A. Returns are gladly accepted within 30 days of purchase. Please notify us if there is a problem with your order so we can expect the return. The customer is responsible for all shipping and applicable insurance costs. *Please note that any item personalized with machine embroidery as well as custom orders are not eligible for return.*
Q. Can I order handmade products in different fabric prints? A. Custom orders are always welcome! Please contact me if you'd like to place a custom order and I will work with you to find the perfect fabric and then make your item just for you!
Q. How long does it take to complete a special order? A. Custom orders take one-two weeks to ship, depending on outstanding orders on my end and how long it takes us to find the perfect fabric for you.
Q. May I request an item that is currently out of stock? A. Yes! Please contact me and I will do my best to order/make the item for you. Q. Are discounts available when ordering in bulk? A. Many of my customers order items in bulk to use as shower or wedding favors. Please contact me for details. Q. I still have questions! What do I do?? A. Click the contact button below...I'd love to hear from you!
Foxglove Cottage The Shop For Your Retro Home
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